Terms of Service

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Welcome to Kuregataziwu. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing our website or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing and using the Kuregataziwu website (kuregataziwu.org) and our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

2. Description of Services

Kuregataziwu is a tropical fruit processing company based in Kuala Lumpur, Malaysia. We provide:

• Processing and packaging of tropical fruit mixes
• Custom packaging solutions for retail and wholesale markets
• Distribution services across Malaysia
• Quality assurance and certification services
• Private label manufacturing

3. User Eligibility

Our services are intended for:

• Businesses and individuals aged 18 years or older
• Companies engaged in food retail, wholesale, or distribution
• Organizations requiring fruit processing services

By using our services, you represent that you meet these eligibility requirements and have the authority to enter into these Terms.

4. Orders and Pricing

Order Process

Orders can be placed through our website contact forms, email, or phone. All orders are subject to acceptance by Kuregataziwu. We reserve the right to refuse or cancel orders at our discretion.

Pricing and Payment

• Prices are quoted in Malaysian Ringgit (MYR) unless otherwise specified
• Prices are subject to change without notice
• Payment terms are typically 30 days from invoice date for approved customers
• New customers may be required to pay in advance or provide credit references

Minimum Orders

Minimum order quantities may apply depending on the product type and customization requirements. Specific minimums will be communicated during the quotation process.

5. Product Quality and Specifications

We maintain high standards for all our products:

• All products meet Malaysian food safety standards and regulations
• ISO 22000 certified processing ensures consistent quality
• Products are processed using only natural ingredients
• Specifications will be agreed upon before production begins

6. Delivery and Risk Transfer

Delivery terms depend on the specific agreement:

• Local Delivery: Within Klang Valley typically 1-3 business days
• Nationwide: 3-7 business days depending on location
• Export Orders: As per agreed Incoterms

Risk of loss transfers to the buyer upon delivery or pickup, whichever occurs first.

7. Intellectual Property Rights

All content on our website, including text, graphics, logos, and images, is owned by Kuregataziwu or our licensors and is protected by copyright and trademark laws. You may not:

• Reproduce or distribute our content without permission
• Use our trademarks or logos without authorization
• Create derivative works based on our content
• Reverse engineer our proprietary processes or formulations

8. Limitation of Liability

To the maximum extent permitted by law, Kuregataziwu's liability is limited to:

• The replacement or refund of defective products
• Direct damages not exceeding the value of the specific order

We are not liable for indirect, consequential, or incidental damages, including lost profits or business interruption.

9. Force Majeure

We are not responsible for delays or failures in performance due to circumstances beyond our reasonable control, including:

• Natural disasters, weather conditions, or pandemics
• Government actions, regulations, or trade restrictions
• Labor disputes, strikes, or transportation disruptions
• Supplier failures or raw material shortages

10. Confidentiality

Both parties agree to maintain confidentiality regarding:

• Proprietary formulations and processing methods
• Pricing information and commercial terms
• Customer lists and business strategies
• Technical specifications and quality standards

11. Compliance and Regulations

All parties must comply with applicable laws and regulations, including:

• Malaysian food safety and labeling requirements
• Import/export regulations for international orders
• Environmental and sustainability standards
• Anti-corruption and fair business practices

12. Termination

These Terms remain in effect until terminated by either party. We may terminate or suspend your access to our services immediately if you breach these Terms or engage in prohibited activities.

13. Dispute Resolution

Any disputes arising from these Terms or our services will be resolved through:

• Good faith negotiations between the parties
• Mediation if direct negotiations fail
• Arbitration under Malaysian law if mediation is unsuccessful

The courts of Malaysia have exclusive jurisdiction for any legal proceedings.

14. Governing Law

These Terms are governed by the laws of Malaysia. Any legal action must be brought in the courts of Kuala Lumpur, Malaysia.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the modified Terms.

16. Contact Information

For questions about these Terms or our services, please contact us:

By using our services, you acknowledge that you have read and understood these Terms of Service.